At Glowvvio, we want you to be completely satisfied with every beauty purchase you make. While we make every effort to display our cosmetics accurately through high-resolution imagery and detailed descriptions, we recognize that adjustments are occasionally necessary. The guidelines below govern our return, exchange, and refund protocols.
1. Return Qualification & Criteria
We provide a 30-day window following delivery to submit a return request. To qualify for a return, merchandise must satisfy these rigorous conditions:
Pristine State: Items must arrive back in their exact delivery condition—completely unused, unopened, and free from any damage.
Seals and Labels: All manufacturer seals, original tags, and protective coverings must remain entirely intact and uncompromised.
Original Packaging: Returns must include all original boxing, internal protective layers, and instruction inserts.
Proof of Acquisition: An official receipt or order reference must accompany the request.
Health & Safety Notice: Due to strict hygiene regulations, any beauty or skincare product with a broken seal, opened packaging, or evidence of testing will be automatically declined.
2. Initiating a Return Procedure
To request a return, connect with our support desk via email at service@glowvvio.com or call +852 2522 2811.
Request Steps: Send your order reference number along with a brief explanation for the return.
Authorization: Upon approval, we will issue a Return Merchandise Authorization (RMA) alongside specific shipping directions.
Restriction: Packages dispatched without prior authorization or an official RMA will be refused.
3. Transit Damage & Factory Defects
Please examine your parcel thoroughly upon arrival:
Delivery Trauma: If outer boxes show visible harm upon receipt, photograph the packaging prior to opening.
Product Flaws: Should an item arrive defective, incorrect, or structurally compromised, notify us instantly at service@glowvvio.com so we can investigate and resolve the matter.
4. Non-Returnable Categories
Certain merchandise cannot be returned under any circumstances:
Compromised Cosmetics: Any item where the tamper-evident wrap or safety seal has been opened or peeled.
Customized Goods: Personalized or bespoke items.
Clearance Items: Products designated as final sale or discounted clearance.
Tested Merchandise: Goods bearing any indication of application, testing, or handling.
5. Exchanges
To secure your preferred replacement item without delay, the most efficient method is to return your current product and place a separate, new order once your return is processed.
6. European Union 14-Day Right of Withdrawal
For shipments destined for the European Union, buyers hold the legal prerogative to cancel or return purchases within 14 days without justification, provided the items remain factory-sealed in their original, uncompromised packaging.
7. Refund Processing
We will inform you via email as soon as your return arrives and undergoes inspection:
Approval Status: Once verified, your refund is automatically routed back to your original transaction account.
Processing Period: Allow 5 to 10 business days for the funds to clear on our end.
Financial Institution Delays: Please note that individual banks or card issuers may require additional time to reflect the credit on your statement. If 15 business days elapse post-approval without receipt, please contact us at service@glowvvio.com.
8. Corporate & Contact Details
Corporate Entity: Wuhan Dingxun Technology Co., Ltd. (operating as Glowvvio)
Email Support: service@glowvvio.com
